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Money Refund Policy

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Fast cash financial services Limited adheres to and stands behind stringent compliance practises and policies undertaking money transfers. If for any reason a customer does decide to not to send the transfer, he or she may request for a refund based on the following guidelines:

  • The sender must request for a refund in writing stating the reason and customer number, duly signed by the sender coupled with a copy of his or her passport or driving license. All written refund requests will be subject to review and discretion of Fast Cash financial Services.
  • For all processed transfers; the sender shall only receive the principal amount minus the refund admin fee.
  • An admin fee of £5 will be charged for all refunds. The refund charge may vary due to bank charges or exchange rate losses that maybe incurred by Efastcash at the time of a refund.
  • It would typically take approximately 7 working days to effect a refund and refund money will only be transferred to the sender’s bank account. Alternately, the account holder may come and collect the refund from any of our branches upon presentation of a valid photo ID.

We trust that you will appreciate these measures which are designed for your protection as well as ours.